Terms of Service
Effective date: October 18, 2025
1. Acceptance of Terms
Reframe (“we,” “us,” “our”) provides a creative automation platform for ecommerce founders, print-on-demand sellers, and marketing teams. Our services include a template library, a prompt-led studio for image/video generation, mockup tools, listing tools, analytics and inspiration modules (e.g., Ads Spy, Design Hunter), education, and account management features (the “Service”).
By creating an account, accessing, or using the Service, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Accounts & eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction).
Keep your credentials confidential; you are responsible for activity under your account.
Provide accurate information and keep it updated.
We may refuse, suspend, or terminate accounts for breach or risk to the platform or users.
3. Subscriptions, credits & billing
Plans & renewals. Paid plans renew automatically unless canceled before the renewal date.
Usage & credits. Some features (e.g., AI generations, video renders, bulk mockups) draw down “credits” that reset or expire per your plan. Unused credits don’t roll over unless your plan explicitly provides it.
Overages. If you exceed plan limits, you authorize us to bill overage fees at the then-current rates.
Refunds. Except where required by law, fees are non-refundable. We may offer account credits for confirmed, sustained service outages.
Price changes. We may change plan pricing with reasonable notice; changes apply on your next renewal.
4.Your content & licenses
Your uploads. You retain ownership of content you upload or provide to the Service (“User Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, process, and display User Content solely to operate and improve the Service.
Confidential projects. You are responsible for not uploading content you’re not authorized to use. You agree not to upload sensitive personal data unless we’ve agreed in writing to process it.
Team accounts. If you are on a team plan, your organization (not individual users) is the owner/controller of the account and related assets.
5. Intellectual Property
Ownership of outputs. Subject to third-party rights and your compliance with these Terms, we assign to you any rights we may have in images, designs, mockups, listings, and videos generated specifically for you by the Service (“Output”).
No guarantee of uniqueness. AI systems may produce similar outputs for different users; we cannot promise exclusivity.
Your responsibility. You are responsible for evaluating the Output for accuracy and for ensuring your use complies with applicable laws and third-party IP rights (e.g., trademarks, likeness rights).
Training & improvements. By default, we do not use your private User Content or Outputs to train foundation models. We may use aggregated, de-identified telemetry to improve the Service. You may opt-in to contribute assets to model fine-tuning; opt-in can be changed anytime in settings.
6. Acceptable use
You agree not to:
Violate laws or third-party rights (including IP, publicity, and privacy).
Generate or upload content that is illegal, exploitative, hateful, harassing, violent, or that promotes self-harm or disinformation.
Attempt to reverse engineer, scrape, or abuse rate limits or APIs.
Upload malware or interfere with platform integrity or security.
We may remove content or suspend accounts for suspected violations.
7. Third-party services & integrations
Some features rely on third-party tools (e.g., payment processors, cloud providers, model APIs, Shopify, fonts, stock libraries, analytics, Ads Spy sources). Those services have their own terms and privacy practices. We are not responsible for third-party services.
8. Beta, “Labs,” and coming-soon features
Experimental features (e.g., new generators, Ads Spy expansions, Design Hunter) may be labeled Beta. They are provided “as is,” may change or be discontinued, and may have usage limits.
9. Publicity
We may use your name and logo to identify you as a customer in marketing materials. Enterprise agreements may override this clause.
10. Termination
You may cancel anytime from your dashboard; access continues until the end of the billing period. We may suspend or terminate your access for breach, legal risk, or platform security reasons. Upon termination, your license to use the Service ends; sections that by nature should survive (e.g., payments, IP, disclaimers, liability limits) will survive.
11. Warranties & disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free service, or that Outputs will meet your requirements.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
12. Indemnification
You will defend and indemnify us from claims, damages, liabilities, and costs arising from your User Content, your Outputs, or your use of the Service in violation of these Terms or law.
13. DMCA / copyright
If you believe content on the Service infringes your copyrights, send a notice to [support@usereframe.app] with: (a) your contact info; (b) identification of the work; (c) the infringing material’s location; (d) a good-faith statement; and (e) a statement under penalty of perjury that you are authorized to act. We may remove content and, for repeat infringement, terminate accounts.
14. Changes to Terms
We may modify the Service and these Terms. If changes are material, we’ll notify you (e.g., by email or in-app). Changes take effect on posting or on the stated effective date. Continued use after changes means you accept the updated Terms.
15. Contact
Questions about these Terms: [support@usereframe.app]